08/20/2014
An alternative dispute-resolution program lets you identify and address problems while they’re still manageable and before they land in court. Here’s a six-step process for establishing an ADR program.
08/19/2014
Employee engagement starts with an engaged manager. It’s important to know the general “wants” of employees, but it’s better for supervisors to connect with the specific needs of each worker. Consultant Mel Kleiman suggests managers need to regularly ask themselves these four questions about each of their employees.