12/28/2020
Despite the devastation it has wrought, the coronavirus pandemic is yielding some unexpected benefits for employers, according to a new survey by the Mercer consulting firm.
12/23/2020
When a product or service you’ve purchased for your company goes wrong, your role switches from manager to customer. Yes, you have to call a service rep, complain, and have a problem corrected. Not fun, but as negotiation expert Marc Freeman points out, the skills you’ve learned as a manager will help.