08/12/2008
It’s a fact of life—not every employee is going to get along with everyone else in your shop. Some managers and supervisors will have more trouble managing a particular employee than others. However, unless the reason for a supervisor’s criticism is the employee’s protected status (e.g., race or age), the employee won’t win a hostile-environment lawsuit if the “hostility” isn’t extremely severe …
08/12/2008
Savvy business people have long focused on customer lifetime value—the gains to had from cultivating lifelong relationships with customers eager to patronize them again and again. Here are three keys to nurturing those same kinds of relationships with employees—and reaping the same kinds of rewards.