When faced with irrationality, act rationally

Have you ever run across an irrational employee who thought everyone was out to get him because of bias? You probably listened carefully to his complaints, only to realize there was no real discrimination going on. It would be easy to dismiss the complaint out-of-hand. However, a better approach is to try to fix the “problem.” The reason: Irrational employees often file lawsuits despite ample evidence that nothing is amiss.