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Training

‘Death audits’ and 6 other ways to avoid benefit errors

07/01/2007
Whether you work with a benefits team of one or 100, chances are you don’t have time to check every calculation you make. Yet simple mistakes can cost an organization millions of dollars in benefits overpayments.

The 7 best benefits to keep older workers in the fold

06/20/2007

Employees age 55 and older—a group growing four times faster than the work force as a whole—make particularly loyal employees, a new study shows. But does your organization offer the type of benefits that will help you retain those older workers until they retire (and beyond)? Some organizations are taking that extra step

Get the most out of your next HR conference

06/19/2007

If you’re planning to attend a conference soon, think about this: The work you do before the conference is just as important as what you do while you’re there …

Carrot or stick? Motivating managers to finish reviews

06/01/2007

HR can waste lots of time and energy hounding supervisors to complete their performance reviews. Choose the best mix of incentives and penalties to inspire managers to do reviews right and on time …

‘How may I insult you?’ Rude salespeople ignite bias suits

06/01/2007

You’d think the sight of customers paying retail prices with real green money would be a sight for a salesperson’s sore eyes. That apparently wasn’t the case at a Dillard’s department store in Kansas City, which is now facing a messy lawsuit after a saleswoman shunned a customer

Jury delivers $2.1 million verdict to UPS

06/01/2007

UPS survived a race discrimination lawsuit only to be hit with a $2.1 million verdict for retaliation against a Detroit-area national account manager …

Executive coaches can boost rising stars’ skills, leadership

06/01/2007

Can’t get your organization’s execs to sit through training sessions because they don’t want to appear vulnerable in public? Want to make sure an up-and-coming manager is ready for the next big promotion? Call an executive coach …

Train managers to act immediately on leave requests

06/01/2007

Unless you train supervisors and managers to forward all FMLA requests immediately to the HR office, you may find your organization on the losing end of a lawsuit for interfering with an employee’s right to take medical leave …

Train managers to adopt poker face when facing complaint

06/01/2007

To avoid triggering retaliation lawsuits, train managers and supervisors on how to react to a complaint. First and foremost, explain that all complaints should be received professionally and without any apparent display of disappointment or emotion. Remind them: No comment allowed

Train your managers: Make no promises about wages or raises

06/01/2007

Florida contract law recognizes oral contracts. That’s why it’s important to train all managers and supervisors to avoid promising employees any specific wage increases …