05/17/2011
In lean times, managers sometimes need employees to go above and beyond their normal duties. Don’t beg and plead for volunteers to step up. Instead, offer three kinds of rewards to persuade employees to give of themselves for the greater good of the organization.
05/13/2011
When companies draft their employee handbooks, they often strive for certainty. Employees want to know what the rules are and employers often oblige with draconian, zero-tolerance rules. No wonder managers often try to apply all the rules equally in all situations. But the smart money is on flexibility.