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Communication

The Star Profile: 13 steps to becoming a better boss

08/28/2008
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6 Steps for Managing ‘Difficult’ Employees

08/27/2008

Termination by phone: legal but unwise

08/21/2008
Q. We have an employee who has been working from home. We’ve decided we really need someone in the office. Can we terminate her by phone? Or do we have to call her into the office? — V.N., Florida …

Don’t let opinions of employees cloud your decisions

08/20/2008
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5 Steps for Communicating Benefits Changes

08/19/2008

As your organization shifts more responsibility to employees to manage their own health and retirement expenses, you risk alienating your work force. But it doesn’t have to be that way …

Can we do anything about employees discussing pay with one another?

08/15/2008

Q. Can we prohibit workers from discussing their pay with each other? This practice appears to be creating workplace conflict and damaging morale in the office …

How can our process elicit more specifics when the union files grievances?

08/08/2008
Q. We have a lot of trouble with our employees’ union in terms of processing grievances. The form the union uses does not provide enough information for my HR office to determine if the grievance has merit or not. We would like the union to identify the contract provision that it believes has been violated, along with sufficient facts to understand the issue. Any thoughts? …

Are you a micromanager? Control the process, not the people

08/01/2008
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Face-to-Face talk best bet for helping cope with slump

08/01/2008
CEOs who participated in a recent survey conducted by Vantage Research agreed that an economic downturn isn’t the best time to make bold, sudden business moves. Instead, they advocate “hunkering down and building up the business” in tempestuous fiscal times like these …

What is the ‘Lifetime value’ of your employees?

08/01/2008
Businesses have always understood the value of cultivating lifelong relationships with customers eager to patronize them again and again as their lifestyles change and they need new products or services. Nurturing those same kinds of relationships with employees has just as much value …