• The HR Specialist - Print Newsletter
  • HR Specialist: Employment Law
  • The HR Weekly

Train managers to adopt poker face when facing complaint

06/01/2007

To avoid triggering retaliation lawsuits, train managers and supervisors on how to react to a complaint. First and foremost, explain that all complaints should be received professionally and without any apparent display of disappointment or emotion. Remind them: No comment allowed ...

Login


Your subscription includes:
  • checkmarkAsk the Attorney: Answers to your HR legal questions
  • checkmarkCompliance Guidance: Access to 7,000 HR news articles, updated daily, sorted by state
  • checkmarkState-by-State: Summaries of HR laws in all 50 states
  • checkmarkManager's Training Library: a treasure trove of printable training guides
  • checkmarkMemos to Managers for simple staff training
  • checkmarkThe Hiring Toolkit: Job descriptions, interview questions & exemption tests for 200+ positions
  • checkmarkWebinar of the Week: Train instantly with recent recordings
  • checkmarkSample Policies, Weekly Podcasts, Q&As and much, much more ...